Privacy policy
This privacy policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to keeping your data safe and handling it responsibly in line with UK GDPR and the Data Protection Act 2018.
Who we are
Business name: Hot Firewood
Location: Kettering, Northamptonshire, UK
Email: hello@hotfirewood.co.uk
We are the data controller for the personal information collected on this website.
Information we collect
We collect information when you interact with our website or contact us directly. This may include:
Your name
Your email address
Your phone number
Your address for delivery purposes
Any information you include when contacting us through forms or email
Payment details processed securely through our payment provider (we do not store full card details)
We also collect basic website usage data through cookies.
How we use your information
We use your personal information to:
Respond to your enquiries
Process and deliver orders
Manage payments and refunds
Keep business records for accounting and tax purposes
Improve our website and services
Legal grounds for processing
We process your personal data based on:
Contractual necessity when you place an order or request a quote
Legitimate interests to run and grow our business
Legal obligations for record keeping and tax compliance
Consent when you accept optional cookies or choose to join any mailing list
Sharing your information
We only share your information with organisations that help us operate our business, such as:
Payment processors
Delivery or courier services
Website hosting and analytics providers
These companies only receive the information needed to provide their service and must keep your data safe.
We do not sell your personal data.
Cookies
Our website uses cookies to improve your browsing experience. Cookies may:
Help the website function correctly
Measure website traffic and performance
Remember your preferences
You can manage or disable cookies through your browser settings.
How long we keep your information
We keep your information only for as long as needed for the purposes listed above. Accounting and tax records are kept for the legally required time.
Your rights
You have rights over your personal data, including the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your data where applicable
Object to certain types of processing
Withdraw consent for optional cookies
You can exercise your rights by contacting us using the details above.
How we protect your information
We take steps to keep your information secure, including secure hosting, limited access to personal data, and the use of trusted payment processors.
Changes to this policy
We may update this policy from time to time. Any updates will be posted on this page.
Contact us
If you have questions about this privacy policy or how we handle your personal data, please contact us at:
hello@hotfirewood.co.uk