Terms and conditions

These terms and conditions apply to all orders placed with HOT Firewood, a firewood supplier based in Kettering, Northamptonshire, UK. By using our website or placing an order, you agree to these terms.

Who we are

Business name: HOT Firewood
Email: hello@hotfirewood.co.uk

Products and descriptions

We sell firewood products for domestic use. Product descriptions, sizes, and prices are shown on our website. Images are for illustration. Wood is a natural product and may vary in colour, size, and moisture content.

Ordering

We reserve the right to refuse or cancel orders if a product is unavailable, if there is an error in pricing, or if we suspect misuse of our website.

Delivery

We deliver locally within Kettering and surrounding areas. Delivery details, areas covered, and any delivery fees are shown on our website.

You are responsible for providing accurate delivery information and ensuring safe access for delivery.
If we cannot deliver due to access issues or incorrect details, a re-delivery fee may apply.

Cancellations and refunds

Consumers have the right to cancel most online orders under the Consumer Contracts Regulations.

You may cancel your order before it is dispatched for a full refund.
If the order has been dispatched or delivered, returns are only accepted if the products are unused, in their original condition, and suitable for resale.

Firewood delivered loose or tipped cannot be returned once unloaded.

If there is a problem with your order, please contact us within 14 days. We may offer a replacement, refund, or partial refund depending on the issue.

Use of products

Firewood must be stored and used safely. We are not responsible for damage or injury resulting from improper storage, handling, or use of products. You are responsible for ensuring the firewood is suitable for your appliance or fireplace.

Website use

You agree not to misuse the website or attempt to interfere with its security or functionality.
All content on this website is owned by us and must not be copied without permission.

Limitation of liability

We are not liable for indirect or consequential loss.
Our total liability to you for any claim relating to your order will not exceed the price paid for the product.

Nothing in these terms limits your statutory rights.

Changes to these terms

We may update these terms at any time. The version displayed on our website at the time of ordering will apply to your order.

Contact us

If you have questions about these terms, please contact us at:
hello@hotfirewood.co.uk